h777 Privacy Policy

1 Introduction

h777 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://h777.io and any associated mobile interfaces or subdomains (collectively, the "Platform"). We are committed to protecting the privacy and security of the personal data of every player who interacts with the h777 Platform.

This Privacy Policy explains in clear, formal terms: what personal data h777 collects from you, why we collect it, the legal basis on which we process it, how long we retain it, who we share it with, and the rights you hold as a data subject. This Policy forms part of the h777 Terms & Conditions and should be read alongside our Responsible Gaming Policy.

By registering an account on h777, making a deposit, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

2 Data Controller

For the purposes of applicable data protection law, h777's operating entity is the data controller responsible for your personal data collected through the Platform. As a platform serving players in Bangladesh, h777 processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

All data protection enquiries, subject access requests, and consent withdrawal requests should be directed to our dedicated data protection contact at [email protected], clearly marked "Data Protection Request" in the subject line. h777 aims to respond to all data protection requests within 30 calendar days of receipt.

3 Data We Collect

3.1 Registration Data

When you create an h777 account, we collect the following personal information:

• Full legal name;
• Date of birth (to verify the mandatory 21+ age requirement);
• Residential address (including district and division within Bangladesh);
• Mobile phone number (used for account verification and two-factor authentication);
• Email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, h777 may request and retain copies of:

• Government-issued photo identification (National ID card, passport, or driving licence);
• Proof of residential address (utility bill or bank statement not older than three months);
• Proof of payment method ownership (screenshot or confirmation of your registered bKash, Nagad, Rocket, or Upay account).

3.3 Financial Transaction Data

h777 records details of all financial transactions made through your account, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers), transaction timestamps, and transaction reference numbers. Full payment card or mobile banking credentials are never stored directly by h777 — these are handled exclusively by our PCI-DSS compliant payment processing partners.

3.4 Gaming Activity Data

We collect records of your gaming activity on the Platform, including games played, wagers placed, outcomes, bonus activations, session durations, and responsible gaming tool usage. This data is used to operate the Platform, resolve disputes, and monitor for problem gambling indicators.

3.5 Technical and Device Data

When you access the h777 Platform, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, features used, and time spent on the Platform;
• Referral source (the URL from which you arrived at h777, if applicable);
• Cookie identifiers and session tokens.

3.6 Communications Data

If you contact h777's customer support team via email, live chat, or any other channel, we retain records of that correspondence, including the content of messages, timestamps, and any attachments provided. This data is used to resolve your query, improve our support quality, and maintain a record of the interaction.

Data Category	Examples	Primary Purpose
Registration Data	Name, DOB, email, mobile number	Account creation & identity verification
KYC Documents	National ID, address proof	Age verification, fraud prevention, AML compliance
Financial Data	Deposit/withdrawal records, wallet IDs	Payment processing & transaction records
Gaming Activity	Wagers, game history, session logs	Service delivery, dispute resolution, responsible gaming
Technical Data	IP address, device info, cookies	Platform security, fraud detection, analytics
Communications	Support chat logs, emails	Customer support & quality assurance

4 How We Use Your Data

h777 uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining, and securing your h777 player account;
• Service delivery: Enabling you to access and use our casino games, sports betting markets, live dealer tables, and all other Platform features;
• Payment processing: Facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining accurate financial records;
• Identity verification: Conducting KYC checks to confirm your identity, age (21+), and eligibility to use the Platform;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, and other illegal activities;
• Responsible gaming: Monitoring gaming behaviour for indicators of problem gambling and administering player-requested responsible gaming tools including deposit limits, loss limits, and self-exclusion;
• Legal compliance: Meeting our obligations under applicable anti-money laundering, counter-terrorist financing, and data protection requirements;
• Customer support: Responding to your queries, complaints, and feedback;
• Marketing communications: Sending you information about h777 promotions, bonuses, and new game launches, where you have provided consent to receive such communications;
• Platform improvement: Analysing aggregated, anonymised usage data to improve the quality, performance, and security of the h777 Platform.

h777 does not use your personal data to make fully automated decisions that produce significant legal effects concerning you without human review.

5 Legal Basis for Processing

h777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing your registration data, gaming activity, and financial transaction data is necessary to perform the contract between you and h777 (i.e., to provide the Services you have signed up for);
• Legal obligation: Processing for KYC verification, anti-money laundering checks, and record-keeping is required by applicable international gaming and financial regulations;
• Legitimate interests: Processing for fraud detection, platform security, and aggregate analytics is carried out on the basis of h777's legitimate interest in operating a safe and commercially viable platform, where that interest is not overridden by your data protection rights;
• Consent: Processing for marketing communications and the use of non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting [email protected] or updating your account communication preferences.

6 Sharing Your Data

h777 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below:

6.1 Service Providers

h777 engages third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processing partners (bKash, Nagad, Rocket payment infrastructure), KYC and identity verification providers, fraud detection and anti-money laundering screening services, cloud hosting and data storage providers, and customer support technology platforms. All service providers are contractually required to process your data only for the specific purposes h777 instructs and to maintain appropriate security standards.

6.2 Game Software Providers

Certain game studios and software providers whose content is available on h777 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited gameplay data (such as session identifiers and wager records) necessary to operate their games within the h777 Platform. These providers operate under their own data protection frameworks as independent data controllers in respect of that data.

6.3 Legal and Regulatory Authorities

h777 will disclose personal data to competent legal, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or regulatory requirement. h777 may also disclose personal data where disclosure is necessary to protect the rights, property, or safety of h777, its employees, or its players.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of h777's business, personal data held by h777 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material changes to the applicable privacy arrangements.

7 Cookies & Tracking

The h777 Platform uses cookies and similar tracking technologies to operate essential platform functions, maintain your login session, remember your preferences, and analyse how the Platform is used. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language settings and responsible gaming tool configurations) to improve your experience.
• Analytics cookies: Collect anonymised data about how players navigate and use the Platform, allowing us to identify performance issues and areas for improvement. This data does not identify you personally.
• Marketing cookies: Used (with your consent) to personalise promotional content shown to you within the Platform, based on your gaming history and preferences.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the h777 Platform, including your ability to maintain a logged-in session.

8 Data Security

h777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• TLS 1.3 encryption for all data transmitted between your device and h777's servers;
• Salted cryptographic hashing for all stored passwords, ensuring that even internal staff cannot access your plain-text password;
• PCI-DSS compliant payment infrastructure for all financial transaction processing;
• Two-factor authentication (2FA) available to all players via mobile OTP;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• Automated fraud and anomaly detection systems monitoring for suspicious account activity in real time.

While h777 takes all reasonable steps to protect your personal data, no digital transmission or storage system can be guaranteed to be unconditionally secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, h777 will notify affected players without undue delay.

9 Data Retention

h777 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods:

• Account and registration data: Retained for the lifetime of your active h777 account and for a minimum of five (5) years following account closure, in accordance with international anti-money laundering record-keeping standards;
• KYC and identity verification documents: Retained for a minimum of five (5) years after account closure;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity logs: Retained for a minimum of three (3) years from the date of the session;
• Customer support correspondence: Retained for a minimum of two (2) years from the date of the last interaction;
• Technical and device logs: Retained for up to 24 months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

10 Your Privacy Rights

As an h777 player, you hold a number of rights in relation to your personal data. h777 is committed to honouring these rights in a timely and transparent manner. Your rights are set out below:

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". h777 will respond within 30 calendar days. We may request proof of identity before processing any data rights request to ensure we do not disclose your data to an unauthorised third party.

11 International Data Transfers

h777 operates under an international offshore gaming licence and may process or store your personal data on servers located outside Bangladesh. Where personal data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, h777 ensures that appropriate safeguards are in place, including contractual data protection clauses with receiving parties that impose obligations equivalent to those applicable in internationally recognised data protection frameworks.

By using the h777 Platform, you acknowledge and consent to the transfer of your personal data to h777's international infrastructure where necessary to provide the Services.

12 Children's Privacy

The h777 Platform is strictly restricted to adults aged 21 years and over. h777 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete all related personal data, and return any balance to the registered payment method.

If you believe that h777 may have inadvertently collected personal data from an individual under 21, please contact us immediately at [email protected].

13 Third-Party Links

The h777 Platform may from time to time contain references to third-party services, game providers, or payment platforms. These third parties operate independently of h777 and have their own privacy policies and data practices. h777 has no control over, and accepts no responsibility for, the content or privacy practices of any third-party service. We encourage you to review the privacy policy of any third-party service you access in connection with your use of h777.

14 Marketing Communications

With your consent, h777 may send you promotional emails, SMS notifications, and in-platform messages about new games, bonuses, seasonal promotions (such as Eid specials, Pohela Boishakh offers, and BPL cricket promotions), and other h777 news.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email;
• Updating your communication preferences in your h777 account settings; or
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out".

Withdrawing consent to marketing communications will not affect the lawfulness of processing carried out before your withdrawal, and will not affect your ability to use the h777 Platform or receive transactional and account-related communications.

15 Changes to This Policy

h777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The most current version of this Policy will always be published at h777.io/privacy-policy, with the effective date prominently displayed at the top of the document.

For material changes to this Policy — particularly those that affect how we use your personal data or your data rights — h777 will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect. Your continued use of the h777 Platform after the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy.

16 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way h777 handles your personal data, please reach out through the following channels. All contact details are displayed as plain text and are not clickable links.

• Email: [email protected]
• Subject line for data requests: "Data Protection Request" or "Data Rights Request"
• WhatsApp: +880 1700 000 777
• Live Chat: Available 24 hours a day, 7 days a week via the h777 Platform
• Response time: h777 aims to acknowledge all data protection requests within 5 business days and provide a full response within 30 calendar days (Bangladesh Standard Time, UTC+6)